Roche, a global leader in Healthcare, sought to bring RPA to frontline business users. The Citizen Developer pilot program involved establishing a Citizen Centre of Excellence (COE), Governance model and Training program to upskill 70+ staff. Based in Canada, the pilot model was to be expanded globally.
The challenge was to create a bespoke training model to build excitement and quickly scale to upskill hundreds of business users while maintaining quality and satisfying security requirements.
“Reveal Group has been instrumental in the pilot phase of our RPA Citizen Development program. The Citizen Developer foundation training delivered by Reveal Group is very well balanced with in class training, self homework learning and office hour supports. Their coaches were very patient at explaining all the technical terms with our business users. The learning experience was very well received by our users and set up a great foundation for the success of our Citizen RPA program.”
- OPERATING IN : HEALTHCARE
- COMPANY SIZE: 100,000 EMPLOYEES
- REVENUE: $60B (USD)
INTELLIGENT AUTOMATION TOOLS AND TECHNIQUES USED
Finance & Operations