Customer Stories

A University’s Scalable Self-Sufficient Automation Program

The University’s existing licensing agreement with Microsoft meant that most of the Power Platform components were already in place, making it fast, simple, and highly cost effective to establish a citizen development program. Reveal Group brought our experience in training, delivery, and the implementation of Microsoft automation programs to:

  1. Perform an audit of the existing Power Platform environments
  2. Set up the Power Platform and establish mechanisms for ongoing governance
  3. Provide training and mentoring for staff while creating a framework for citizen development
  4. Introduce best practices across all aspects of the delivery lifecycle

Reveal Group helped accelerate the establishment of the client’s Power Platform through a mentored wave and rapidly built best-practice capabilities across development and operational management. Reveal Group continues to provide ad-hoc development support to the mentored wave trainees. The success of the program inspired the university to expand their use of Power Platform and Power Automate to other parts of the faculty and wider university, including student onboarding.

  • New Dev, Test, Prod and COE environments were established and best practice Application Lifecycle Management practices were implemented
  • Best governance practices were applied to new environments including security groups and data-loss prevention policies (DLP)
  • The Microsoft Power Platform COE toolkit was deployed and configured
  • Reveal Group delivered a 1-week intensive course on Power Platform (Power Automate, Power Apps, Power BI and Dataverse) to staff
  • Reveal Group led a four-week mentored delivery wave where the client’s three team members were trained in Power Automate development. Overseeing the team members, they were able to built and delivered three new automations into production
  • A Power Platform governance workshop was delivered to university stakeholders, resulting in a five-stage strategy for adopting and supporting a Power Platform Governance Framework tailored to their unique environment

The client, a university in New Zealand, had an existing Robotic Process Automation (RPA) and Intelligent Automation program that they were looking to scale by building capability around Power Automate. A key part of Microsoft’s Power Platform designed to automate repetitive business processes, tasks, and workflows.

  • COMPANY SIZE: 2,200
  • REVENUE: $425M (AUD)



Information Technology Services

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