Customer Stories

National Network Provider

The client, a leading telecom company, was seeking to use Robotic Process Automation (RPA) to automate a complex, high volume process that was expecting significant volume growth in the future while also maintaining several human hand-off points in the automated solution. They sought to enable team members to focus on higher value steps in the process rather than data gathering and entry exercises.
Beyond addressing increasing volumes, the client’s Intelligent Process Automation Centre of Excellence faced a resource challenge for Design Authority support. With a mature program, they had 20+ developers across their organization building automated solutions, across 4 different teams. As it’s an imperative for any RPA program to ensure code standards of build solutions are maintained across the organization, hiring multiple skilled developer resources to review the code was not a financially viable solution. With code reviews taking anywhere from 4 to 12 hours, the client turned to Reveal RoboReview as a solution.

INDUSTRY

Telecommunications, Media + Technology

REVENUE

$3B (AUD)

COMPANY SIZE

7,000 Employees

“As a small shop, we couldn’t afford to grow our design authority. RoboReview has given us this capability for a fraction of the cost. The tool enabled us to quickly upskill our developers... a massive improvement to our program.”

OUR PRODUCTS USED

Results

A scalable, robust automation solution was delivered from scoping to production in a 4-week timeline. The project reduced average processing time by 70%, remained complaint with strict SLAs, and uncovered further areas in the organization where the automation could be implemented. RoboReview helped ensure code standards were maintained across the organization and reduced build time by 80%, avoiding the need for additional Design Authority support.

300+

Processes Scoped

100+

Automations in Production

80%

Reduction in Build Review Time

70%

Average Processing Time Reduced

Functions Engaged