Customer Stories
National Network Provider
The client, a leading telecom company, was seeking to use Robotic Process Automation (RPA) to automate a complex, high volume process that was expecting significant volume growth in the future, while also maintaining a number of human hand-off points in the automated solution. They sought to: Develop a scalable, robust automation to work increasing volumes while remaining compliant with strict SLA Enable human team members to focus on value add steps in the process, rather than data gathering and entry exercises Automate working tickets to completion where possible Create an automation capable of seamlessly handing cases back to team members to perform human intuition troubleshooting stepsINDUSTRY
Telecommunications, Media + Technology
REVENUE
$3B
COMPANY SIZE
7,000 Employees
OUR PRODUCTS USED
Results
Average processing time reduced by 70% Process delivered from scoping to production in 4 weeks Project uncovered further areas where the same automation can be implemented across the organization No change or operational impact on existing systems
100+
Automations in Production
70%
Average Processing Time Reduced
300+
Processes Scoped
Functions Engaged
Financial Reporting
Capability Build
Learning & Development
Applications & Integrations
