The client, a leading telecom company, was seeking to use Robotic Process Automation (RPA) to automate a complex, high volume process that was expecting significant volume growth in the future while also maintaining several human hand-off points in the automated solution. They sought to enable team members to focus on higher value steps in the process rather than data gathering and entry exercises.
Beyond addressing increasing volumes, the client’s Intelligent Process Automation Centre of Excellence faced a resource challenge for Design Authority support. With a mature program, they had 20+ developers across their organization building automated solutions, across 4 different teams. As it’s an imperative for any RPA program to ensure code standards of build solutions are maintained across the organization, hiring multiple skilled developer resources to review the code was not a financially viable solution. With code reviews taking anywhere from 4 to 12 hours, the client turned to Reveal RoboReview as a solution.

• INDUSTRY: TELECOMMUNICATIONS, MEDIA + TECHNOLOGY
• COMPANY SIZE: 7,000 EMPLOYEES
• REVENUE: $3B (AUD)