Customer Stories

National Network Provider

The client, a leading telecom company, was seeking to use Robotic Process Automation (RPA) to automate a complex, high volume process that was expecting significant volume growth in the future, while also maintaining a number of human hand-off points in the automated solution.

They sought to:
Develop a scalable, robust automation to work increasing volumes while remaining compliant with strict SLA
Enable human team members to focus on value add steps in the process, rather than data gathering and entry exercises
Automate working tickets to completion where possible
Create an automation capable of seamlessly handing cases back to team members to perform human intuition troubleshooting steps

INDUSTRY

Telecommunications, Media + Technology

REVENUE

$3B

COMPANY SIZE

7,000 Employees

OUR PRODUCTS USED

Results

Average processing time reduced by 70%
Process delivered from scoping to production in 4 weeks
Project uncovered further areas where the same automation can be implemented across the organization
No change or operational impact on existing systems

100+

Automations in Production

70%

Average Processing Time Reduced

300+

Processes Scoped

Functions Engaged