Transforming service delivery through automation.

Expectations have never been higher. As consumers, we’re accustomed to multi-channel buying options and same-day deliveries, and great customer service. We demand more at work too: more flexibility, more empowerment, less of the mundane. Hardly surprising then that we now expect more from our public organizations. We want to know that services are being delivered efficiently and as cost-effectively as possible. As taxpayers, we want value and a great experience in every interaction.

As part of an ambitious digital strategy, Peel Region has embraced robotic process automation (RPA) as a key lever to modernize its government operations. Seeking efficient and impactful change, Peel Region partnered with intelligent automation specialist, Reveal Group, and enterprise automation platform, UiPath, to empower employees, transform business processes, and improve service delivery to residents.

“We’ve been really happy with the results of the work. The knowledge and support that we’ve been able to leverage has resulted in savings and efficiencies through digital enablement – our end goal.”

PETER PARSAN, Chief Information Officer (CIO) and Director of IT, Peel Region.