Due to the launch of a company branded credit card to its respective customers, Ulta Beauty’s back office was facing increased pressure to handle higher workload volumes and maintain SLA commitments. Given the client did not have an automation program before, the management team decided to create an automation program and a Center of Excellence that could address the needs of the Finance department, and once the program matured, expand capability to additional departments.
Ulta Beauty sought to implement digital workers to increase its back-office capacity, enable its employees to focus on thought-intensive work, and upskill staff on automation tools to prepare them for the future state of work.
“We could not have made a better choice in a partner to help us implement RPA technology and build our internal capability. We’re glad that we could play a part in helping Reveal Group to establish themselves as the first Blue Prism Platinum / Platinum partner.”
- LOCATIONS : 1,100+
- INDUSTRY: CONSUMER + RETAIL
- COMPANY SIZE: 24,000 EMPLOYEES
- REVENUE: $7.4B (USD)
INTELLIGENT AUTOMATION TOOLS
AND TECHNIQUES USED
Credit Card Management