Customer Stories

Motoring + Logistics Group

A leading Australian logistics company was seeking to improve its operational efficiency by automating the volume of manual order entry for several customers. There was a business-critical need to significantly enhance the customer experience by improving the turnaround time and accuracy of customer order processing, reducing the reporting discrepancies and errors, and ensuring the accuracy in logistics scheduling.

INDUSTRY

Travel + Logistics

REVENUE

$160M

COMPANY SIZE

7,000 Employees

LOCATIONS

100+

100% of the effort associated with the process was automated - this has been a truly innovative transformation of our organization’s operations and processes

- Head of Automation

OUR PRODUCTS USED

Results

Reveal Group identified the required client team members to support the automation and performed an analysis of the potential value gain from the process automation. Reveal Group provided a centralized solution for the entire order entry system with effective flexibility to scale-up. We developed use cases and applicable business rules supporting each process, as well as a governance framework to manage existing automation along with any future automations. Automations enabled team members to contribute to higher value functions and better attend to developing customer relationships.

100%

Increase in Efficiency + Accuracy

75%

Reduction in Processing Time

4 week

Turnaround to Automate Processes

0%

Error Rate

Functions Engaged