A leading Australian logistics company was seeking to improve its operational efficiency by automating the volume of manual order entry for several customers. There was a business-critical need to significantly enhance the customer experience by improving the turnaround time and accuracy of customer order processing, reducing the reporting discrepancies and errors, and ensuring the accuracy in logistics scheduling.
“100% of the effort associated with the process was automated – this has been a truly innovative transformation of our organization’s operations and processes”
- LOCATIONS : 100+
- INDUSTRY: TRAVEL + LOGISTICS
- COMPANY SIZE: 7,000 EMPLOYEES
- REVENUE: $160M
INTELLIGENT AUTOMATION TOOLS AND TECHNIQUES USED