What is your story? How did you find your way to Reveal Group?

In college, I majored in Business, with a specific focus in Marketing and Interactive Media. I did not know anything about automation when I was in college – it wasn’t talked about and surprisingly wasn’t an option. Starting my career, I aspired to work in a digital role that would allow me to use both my creative and analytical sides. I ended up getting a job as an Information Management Analyst, where 50% of my work entailed communications and change management and the other on improving internal processes and information systems. Three years ago, my previous employer launched an RPA initiative with a small team. This was my introduction to RPA and I gained hands-on experience—from ideation, assessment, documentation, to delivery. I didn’t know I would enjoy it that much! I remember my colleague and I sitting in each other’s offices, watching the processes we had built running on the screen. We were mesmerized. In 2021, I was looking for another opportunity and happily landed at Reveal Group.

Is there a specific automation project that you were excited to work on?

One of our clients is in the Healthcare industry. It has been especially interesting to see how they operate throughout the pandemic, and the operational challenges that have come to the forefront. I am currently leading multiple automation projects to streamline claim processing with the help of automation. Truthfully, one of the most enjoyable parts of any project is when clients are just as enthusiastic about it as we are.

What does a typical day look like for you?

My day consists of meeting with clients to learn about their processes and understand their pain points. When I am not on calls, I am creating process documentations and business cases, and selecting processes that are viable for automation. I am usually managing multiple projects in various phases of the project lifecycle, so I also have daily check-ins with the team of developers to ensure that the final product meets the clients’ needs.

Are there any new applications in RPA that you are excited to see take off?

IDP is one of the more exciting technologies to emerge. Traditionally, digital robots would only do what we’ve specifically programmed them to do, but they’re getting more intelligent now! Pairing these new IDP, NLP, and other AI tools with RPA is opening the door for opportunities beyond the back-office. I’m excited to see how IDP and RPA continue to work in tandem.

What are some of the misconceptions about implementing a digital workforce?

The biggest misconception is that RPA will take over all our jobs. Even though we’re creating more intelligent automations, in my opinion, nothing can completely replace the human mind. People’s minds and life experiences are so powerful and invaluable in the workplace. One analogy I like to use is that you have a Golden Retriever, and you teach it to go grab the newspaper for you in the morning. Your Golden won’t read the newspaper out loud or digest the message of the articles for you, but is assisting you so you can complete other tasks in your morning routine.

I think misconceptions can also stem from someone’s prior exposure to RPA. If a previous implementation didn’t go well, people can be hesitant to dive back in. This field has shown so much progress in the past few years alone that I think it’s worth giving it another shot with the right partner and services to get your program working properly.

What advice would you give to someone looking into a career in Intelligent Automation?

If you have the aptitude and the interest, and you believe in it, then go for it! If you have no IA experience, take one of the free trainings offered by Blue Prism and UiPath. There are also many roles in automation other than being a developer, so follow industry leaders to see what they are doing. It’s all about trying it out and envisioning yourself being part of this industry. I think of my own experience, had I not been a part of that project at my previous employer, I wouldn’t have discovered Intelligent Automation and I wouldn’t have known it’s something I enjoy doing.

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