Enhance your Digital Workforce with Process Orchestration

Written by:
Suzanne Sorbera

Process orchestration helps organizations better execute, monitor, and manage entire business processes across teams and systems. Automating a business process end-to-end can fundamentally transform the experience you deliver to employees, clients, prospects, and partners.


Automation vs. Orchestration

Despite the terms automation and orchestration often being used interchangeably, automation is a subset of orchestration. Automation has been widely adopted by many organizations in a bid to reduce costs, increase efficiency and maximize business output and it is not without success.

However, as Bizagi notes, when automating multiple business processes of varying complexity at scale, it is an orchestration that provides the visibility and control needed to achieve digital efficiency across the enterprise – connecting businesses across teams, locations, and time zones.

Orchestration is more complex than automation. It coordinates tasks, integrates systems, makes decisions based on outputs, and adapts to changing conditions. The goal of orchestration is to provide an overall view of automation technologies across the enterprise including low-code, RPA, AI, and legacy systems.


Up, Up, and Away

Allied Market Research reported the global process orchestration industry generated $4.4 billion in 2021 and is estimated to reach $22.9 billion by 2031, witnessing a CAGR of 18.4% from 2022 to 2031. The report states that several factors are driving global process orchestration market growth. These include the uptick in business stakeholders’ adoption of automation technologies to improve the quality and efficiency of operations, reduce operational costs, and free up IT resources.

However, the lack of market knowledge among users, misunderstanding of the importance of process orchestration, and the increase in regulations and compliance requirements hinder growth. On the other hand, the integration of advanced technologies, such as artificial intelligence and improvement in IT solutions to meet the dynamic requirements of customers create new opportunities in the coming years.


Level Up Automation

Process orchestration refers to the practice of unifying those individual tasks into end-to-end processes, often by using an extensible automation tool. This allows teams to manage the entire process lifecycle from a single location, including development, testing, monitoring, and managing.

As Redwood Software reports, process orchestration has several key benefits over traditional automation practices. This includes:

  • Reducing complexity by coordinating and consolidating disparate tools
  • Increasing resiliency by reducing the need for custom scripts
  • Improving mean time to resolution (MTTR) by centralizing the monitoring and logging of processes
  • Simplifying compliance by managing audit and credential requirements from a single location
  • Integrating new tools and technologies with a single orchestration platform instead of multiple, siloed applications


Next Gen Orchestration

Standard scheduling and orchestration tools that are included with many automation solutions fail to deliver intelligent orchestration. RPA Supervisor identifies seven key requirements to shift organizations from tactical to more strategic automation. These following capabilities enable a CoE to effectively deliver automations and ensure the outcome that a business expects.

  • real-time triggering of processes
  • auto distribution or work
  • auto management of workloads
  • prioritization factors
  • SLA links
  • VM control procedures
  • real-time data feeds

RPA Supervisor’s management capabilities provide a highly responsive, and stable digital workforce 24/7. Business users can simply give the platform business requirements for each of their processes and the engine will manage and optimize the orchestration with minimal human effort. It doesn’t stop there. You can also measure the health status of your digital workers through real-time monitoring.


To Infinity and Beyond

Benefits notwithstanding, just orchestration – which is almost always part of the overall RPA solution package – has some limitations. With automation optimization, your precious resources don’t have to worry about mundane activities like managing, scheduling, or restarting bots. The automation optimization tool steps in and boosts your license, utilization, and infrastructure efficiency while driving higher employee engagement.

According to VOCAL Council founder Shail Khiyara in CIO, automation optimization is a category that brings together end-to-end automation orchestration and management capabilities to cut cost, increase performance, and measure business impact – across multiple automation tools.


Start Now, Think Big, Go Fast

Building a scalable, sustainable intelligent automation solution relies on advanced process orchestration to shift from delivering tactical to strategic workflow automation. With advanced tools your enterprise has the power and resiliency, it needs to serve customers right.

Looking for a suitable process orchestration solution for your business? Let’s chat.

Written by:
Suzanne Sorbera