Customer Stories

North American Credit Union

Facing pressure to continuously improve processes so employees can focus on customer experience, the client identified RPA to help increase productivity, reduce risk, and enhance member experience. Emphasizing their customer focus, the client required their own well-trained RPA Center of Excellence to scale the enterprise RPA program without continuous external support. Reveal Group delivered the “Blueprint for Scale” solution that consisted of all the capability components required for a successful and scalable intelligent automation program. Reveal Group worked with the client’s management team to create a tailored robotic operating model, specifically aligned to their strategy, enabling governance and scalability for all facets of the client’s intelligent automation program. Reveal Group trained and upskilled four staff members from the client’s operations to contribute to the CoE, from process discovery to delivery. The CoE will continue to present long-term benefits through strategic automation and process improvement identification.

INDUSTRY

Finance and Insurance

REVENUE

$386M (CAD)

COMPANY SIZE

2,000 Employees

“Reveal Group gave us the training and mentoring needed to help stand-up our RPA capabilities. We are extremely happy with the mentoring experience.”

— HEAD OF AUTOMATION

OUR PRODUCTS USED

Results

305%

Return on Investment

460

Hours Saved per Year

4

Automations in Production

Functions Engaged