Armanino is one of the top 25 largest independent accounting and business consulting firms in the United States. They are a nationwide leader serving privately-held companies and private individuals, as well as, nonprofit organizations and public entities.
Due to the seasonal nature of the tax industry, the client was having to hire several hundred contract workers during the spring, to support the increased demand and ensure adherence to all committed SLA’s. The client’s management team decided to implement an automation program in order to support its existing full-time staff and curtail the need to hire a surplus of seasonal contract workers. The program would also support all functions of the client’s business.
Established a centralized “Blueprint for Scale” solution with the main capability components within the client’s IT Operations department to facilitate the development of automations for all business functions.
“January is the mission-critical month for our new automation and Reveal Group has been instrumental in our success to-date. First, they delivered a quality automation, but after that they have been truly exceptional in diagnosing issues, cutting down exceptions, educating end-users, and providing day-to-day support. This really is our first experience with a live RPA workflow, and Reveal Group has been a key player in creating a positive perception of automation in our firm.”
- HEADQUARTERS : USA
- INDUSTRY: FINANCE + INSURANCE
- COMPANY SIZE: 1,400+ EMPLOYEES
- REVENUE: $326M (USD)
INTELLIGENT AUTOMATION TOOLS AND TECHNIQUES USED
HR Strategy & Planning