What does life at Reveal Group look like for you?

Reveal Group is a highly collaborative and honest environment where everyone supports each other. No matter what project you’re on, you can call anyone. People share their experiences and ‘war stories’. When you accomplish something – whether it be something big or small – people are genuinely happy for you.

Tell me a little about your background and how you ended up Reveal.

I was working in front-end development at a large global consultancy firm. I liked the development work, but I didn’t have any interaction with clients. I started looking for a dual role that would allow me to continue with development work as well as provide an opportunity to engage with people. I also wanted to move to a smaller company. The consultant role at Reveal Group incorporated everything I was looking for so, that is what brought me here.

What is something about your role at Reveal Group that would surprise people?

There’s a misconception that IA and RPA development is a person sits in a dark room typing away by themselves. People would be surprised at how much time we spend speaking to clients throughout the project life cycle. We’re constantly meeting with the client team, partnering with SMEs, and collaborating with process owners. Quite often, we develop friendships with them.

Since joining Reveal Group, what has been your most rewarding experience?

My first project was for a local hospital. Nurses were responsible for various hospital administrative tasks, such as onboarding medical staff, granting specific permissions to staff members, and performing other system functions that required hours to complete. We built an automated process that could do all of those tasks. While making the client happy is always a good feeling, this project was incredibly rewarding because we were able to give the nurses more time to spend with their patients.

What would you tell people who are wary of intelligent automation?

First, I’d ask what they’re wary about. Through every automation I’ve built and project I’ve been involved with, I’ve seen people’s lives enhanced by intelligent automation. People are happy once they see the full benefit of the personalized product, we’ve built for them. With automation, they can focus on the creative and ‘human’ part of their jobs rather than day-to-day monotonous work.

What are the most challenging and rewarding parts of your job?

The first day of any project or automation development is the most challenging. You know you’ve got a set number of weeks to complete a specific process. You look at the design and start planning a timeline, knowing that what you’re building is a brand-new process, and the system you’re building the process for has likely never interacted with automation before. It can be a bit scary at the start because there are a lot of unknowns, and it’s a big mountain you have to climb. Chipping away is one of the most enjoyable parts of a project, and in the end, it’s incredibly rewarding to get through it all and see you were able to build something incredible.

One of Reveal Group’s values is “teach a person to fish together.” From a consultant perspective, what do you think makes a good teacher?

A good teacher is someone who’s able to share their war stories and different experiences. They need to enjoy educating other people and ensure they teach in a way that makes learning enjoyable.

Have you had any professional experiences unrelated to this industry that has helped you in your current position?

In university, I started a computer repair business with a friend. We’d help senior citizens with their computers, hard drives, and printers. We’d also show them how to use email and get them up to speed with standard technology. I learned how to take something technical and explain it in layman’s terms, which I now do constantly with clients.

Interested in working for Reveal Group? View our current job openings here: Company – Reveal Group