Customer Stories

National Telecommunications Provider

Dealing with pressures from their competitors and the gradual decommissioning of their wholesale business, the Telco sought to incorporate new technologies in their operations which they could quickly profit from. The client quickly realized their in-house legacy applications would be costly and difficult to replace, so they invested in RPA to build a Digital Workforce which would help decrease average handling times, reduce the likelihood of human error, and respond to emerging technologies with speed and agility. After establishing the foundations in year one, the team set out to not just having development capability but also the broader governance, and operating models pillars of scoping, services into their businesses.

INDUSTRY

Telecom

REVENUE

$28B (AUD)

COMPANY SIZE

26,000 Employees

“Highly recommended training partner. Very honest and always looking to provide the best outcomes for the business as opposed to chasing commercial opportunities. Very good experience with the Reveal team.”

- Design Authority

OUR PRODUCTS USED

Results

Since November 2017 RPA solutions delivered 1 million hours of effort back to the business. Reveal Group helped the client upskill 200+ people, creating new roles for Process Controllers and Developers as a result. Automation has freed up employees to spend more time cultivating relationships with their customers, while the Digital Workforce is focused on the mundane manual efforts. Currently in their 4th phase, the client is now looking to employ RPA to every department and team within the company.

1M

Total Hours Saved

300+

Processes Scoped

200+

Automations in Production

200+

People Trained in RPA

Functions Engaged