– Head of RPA, Global Information Technology Organisation
– Leading National Bank
– National Financial Services Organisation
Knowledge Capital Partners recently conducted a survey and analysis of 110 enterprises with live RPA deployments across North America, Europe, and Asia Pacific. The survey results measure the strength of Blue Prism client experiences overall, as well as specific client experience along the following dimensions:
Ease of Learning
The TechMarketView report is designed to provide insights into RPA adoption, especially in the highly regulated energy and retail banking sectors. The report is derived from conversations with senior business managers responsible for managing RPA deployments—all Blue Prism customers. These insights highlight the company’s success and track record with enterprise customers in these market sectors.
Robotic process automation: end user insights in retail banking and energy (npower)
RPA lessons in transformation
UK&I Retail Bank case study
Npower – Big Six energy provider case study
Companies are achieving productivity gains by using software robots to perform routine, rules-based service processes. If implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another. – by Mary C. Lacity and Leslie P. Willcocks
How can companies get the most out of robotic process automation?
The service automation landscape
Developing a Service Automation Strategy
Initiating Effective Automation Processes
How humans and software robots work together at a utility company
Building Mature Service Automation Capabilities
Blue Prism created a new technology category called robotic process automation, deploying fleets of software robots that are secure, reliable and scalable. As economies recover and businesses find themselves with workers who are struggling to balance repetitive, back-office tasks with the kind of customer-engaging work that drives business value, interest in robots and artificial intelligence in the workplace grows.
In order to handle the monotonous work that eats up an organization’s valuable human resources, Blue Prism created a new technology category called robotic process automation, deploying fleets of software robots that are secure, reliable and scalable, don’t make mistakes, and don’t need time off, thus leaving skilled human workers to focus on the kind of high-value, creative work that only they can do.
Blue Prism’s Robotic Process Automation Technology
The Three Lane Highway
A Digital Workforce
How to Determine the Right Solution for You
The Virtual Digital Workforce – the secure and scalable solution
The latest instalment in the LSE’s RPA case studies series – this time they examine the role of IT in building an enterprise class RPA capability.
Back offices from highly competitive industries like telecommunications, utilities, financial services and health care through to government agencies worldwide are ever under pressure to contain costs. But cost efficiency must be balanced with other performance imperatives such as service excellence, business enablement, scalability, flexibility, security, and compliance. From 25 years of research, we learned that low-performing back offices can be transformed to high-performance through five main transformation levers: centralize physical facilities and budgets, standardize processes across business units, optimize processes to reduce errors and waste, relocate from high-cost to low-cost destinations, and technology enable with, for example, self-service portals. Further developments in automation, including software robots, have added a sixth lever.
Research on Business Services Automation
The IT Function and Robotic Process Automation
Understanding Robotic Process Automation
Challenges of the Modern IT Function
Resolving Five RPA Challenges
Lessons From The RPA Case Studies
The latest instalment in the LSE RPA white paper series – in this research paper Professor Leslie Wilcox and Professor Mary Lacity examine how Robotic Process Automation is being deployed in the shared services organization because of swivel chair processes. The paper includes case studies and benefits achieved such as FTE savings and more satisfied employees because their jobs are refocused on more interesting tasks that require judgment, empathy and social interactions.
What is RPA and how is it distinctive?
Overview of Shared Services
Trends in Shared Services
Transforming Shared Services with Service Automation
Shared Services and the Intractable “Swivel Chair” Problem
RPA at Ascension Ministry Service Center
RPA and Shared Services in the Insurance Sector
“Blue Prism’s enterprise platform for software robotics provides new levels of security and governance to process execution and delivery, whilst operating in a non-invasive way thus providing agility to the business.”
Data is at the heart of almost every modern enterprise. Information drives sales, enables customer insight and generates growth through repeat business. It is also an essential component of good customer service, with few organisations managing to offer a differentiated service without good data quality.
Causes of poor data quality
Preventing data problems through validation
Accuracy, compliance & granularity
Capitalising on incidental opportunities
The new economics of a robotic workforce
Enabling cross functional business processes
Introduces Robotic Process Automation, and provides guidance on building a capability as well as an overview of the Blue Prism software that underpins the platform. Imagine a different kind of workforce that you can teach countless skills. The more it learns, the more efficient it becomes. It works without ever taking a vacation. It can be small one day or large when your business hits a spike. And it frees up your best people in both the line of business and IT to do their best work on your highest priorities. Meet the Software Robots – the Virtual Workforce.
The challenge: Can two business perspectives be aligned?
RPA to the Rescue. Transforming the Back Office.
The 3 Lane Highway for RPA.
The Blue Prism Virtual Workforce
Case Study: Telefonica O2
Governed by IT – Controlled by Business Operations
Case Study: Xchanging
Forrester Research Consulting have published a report explaining how an organization should develop a Center of Expertise (CoE) to support an enterprise scale Robotic Automation program. The papers explains what robotic automation is, what types of processes are suitable for this approach and how it is different from BPM initiatives. Forrester reaches the conclusion, amongst other key findings, that Robotic Automation complements BPM programs and should be rolled out using a CoE organizational form.
What Is Robotic Automation
Establish A Robotic Automation Center Of Excellence
Understand Where You Are On The Robotic Automation Journey
Overcoming Key Challenges On The Robotic Automation Journey