Insights

TESTIMONIALS

“The services and support they provided has been awesome. It has been a great experience working with your team.”

– RPA Lead, International Telco

“Reveal Group’s coaching has been incredibly well received and helped our team get moving, ensuring that the entire project progressed far more smoothly and successfully than it had been”

– Manager, International Airline

“We wouldn’t be here without all your hard work. The projects you have helped us with will really make a difference, and I’m certain that each time we work with new ‘little robots’, I’ll thank your team for your knowledge, counsel and results! You have a wonderful group of people working for you”

– Head of RPA, Global Information Technology Organisation

“The work Reveal Group have done has been outstanding. Our team have been very impressed, to say the least. It’s great to know that you’re looking out for the best interests of the business and also making sure we’re delivering top quality solutions. I’m very grateful to have you as part of the team!”

– Leading National Bank

“What you have achieved is truly amazing and we are getting fantastic feedback from all stakeholders and management. From where we started to now, this is one of the great turn arounds and is becoming our best overall transformation. The improvements made are having a great cumulative impact for customers.”

– National Financial Services Organisation

“Reveal Group’s work has been phenomenal and the mentoring our team have received from them has been invaluable. Our organisation – RPA and otherwise – will benefit from the solutions and high-quality work that was delivered.”

– Professional Services Organisation

Case Studies

Global Fund Management Organisation

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Leading National Retail Bank

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Motoring & Logistics Group

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Industrial Chemical Manufacturer

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Leading International Airline

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International Retailer

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MANAGEMENT CONSULTING GROUP

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Federal Government

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Global Investment Management

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International BPO

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International Retail Bank

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Market Leading Business Bank

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Multinational Agribank

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Multinational Wealth Management

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National Insurance Provider

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National Pension Administrator

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National Retail Bank

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Videos

Introduction to Blue Prism Robotic Process Automation (RPA)

HfS Research: State of the Union Address and Update on the RPA Market

Robots and the future of work: Leslie Willcocks

Partnering with Industry Leaders & Innovators To Deliver a Universal Platform for Automation

Not all robots are created equal

Introduction to Blue Prism Robotic Automation software platform

New Frontiers For Robotic Automation

White Collar Robots: The Virtual Workforce | David Moss | TEDxUCL

Introduction to Blue Prism Robotic Automation software platform

Latest Thinking

Blue Prism Customer Satisfaction Survey

Knowledge Capital Partners recently conducted a survey and analysis of 110 enterprises with live RPA deployments across North America, Europe, and Asia Pacific. The survey results measure the strength of Blue Prism client experiences overall, as well as specific client experience along the following dimensions:

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TOPICS INCLUDE

Scalability
Adaptability
Security
Service Quality
Employee Satisfaction
Ease of Learning
Deployment Speed
Overall Satisfaction

Latest Research Findings Validate Blue Prism’s Market Leadership and Product Innovation Strategy

The TechMarketView report is designed to provide insights into RPA adoption, especially in the highly regulated energy and retail banking sectors. The report is derived from conversations with senior business managers responsible for managing RPA deployments—all Blue Prism customers. These insights highlight the company’s success and track record with enterprise customers in these market sectors.

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TOPICS INCLUDE

Robotic process automation: end user insights in retail banking and energy (npower)
RPA lessons in transformation
UK&I Retail Bank case study
Npower – Big Six energy provider case study

A New Approach to Automating Services

Companies are achieving productivity gains by using software robots to perform routine, rules-based service processes. If implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another. – by Mary C. Lacity and Leslie P. Willcocks

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TOPICS INCLUDE

How can companies get the most out of robotic process automation?
The service automation landscape
Developing a Service Automation Strategy
Initiating Effective Automation Processes
How humans and software robots work together at a utility company
Building Mature Service Automation Capabilities

Blue Prism Choosing Your Lane – A Guide to the Three Types of Robotic Process Automation Technology

Blue Prism created a new technology category called robotic process automation, deploying fleets of software robots that are secure, reliable and scalable. As economies recover and businesses find themselves with workers who are struggling to balance repetitive, back-office tasks with the kind of customer-engaging work that drives business value, interest in robots and artificial intelligence in the workplace grows.

In order to handle the monotonous work that eats up an organization’s valuable human resources, Blue Prism created a new technology category called robotic process automation, deploying fleets of software robots that are secure, reliable and scalable, don’t make mistakes, and don’t need time off, thus leaving skilled human workers to focus on the kind of high-value, creative work that only they can do.

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TOPICS INCLUDE

Blue Prism’s Robotic Process Automation Technology
Automation offerings
The Three Lane Highway
A Digital Workforce
How to Determine the Right Solution for You
The Virtual Digital Workforce – the secure and scalable solution

LSE – The IT function and Robotic Process Automation

The latest instalment in the LSE’s RPA case studies series – this time they examine the role of IT in building an enterprise class RPA capability.

Back offices from highly competitive industries like telecommunications, utilities, financial services and health care through to government agencies worldwide are ever under pressure to contain costs. But cost efficiency must be balanced with other performance imperatives such as service excellence, business enablement, scalability, flexibility, security, and compliance. From 25 years of research, we learned that low-performing back offices can be transformed to high-performance through five main transformation levers: centralize physical facilities and budgets, standardize processes across business units, optimize processes to reduce errors and waste, relocate from high-cost to low-cost destinations, and technology enable with, for example, self-service portals. Further developments in automation, including software robots, have added a sixth lever.

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TOPICS INCLUDE

Research on Business Services Automation
The IT Function and Robotic Process Automation
Understanding Robotic Process Automation
Challenges of the Modern IT Function
RPA Implications
Resolving Five RPA Challenges
Lessons From The RPA Case Studies

Robotic Process Automation: The Next Transformation Lever for Shared Services – Blue Prism

The latest instalment in the LSE RPA white paper series – in this research paper Professor Leslie Wilcox and Professor Mary Lacity examine how Robotic Process Automation is being deployed in the shared services organization because of swivel chair processes. The paper includes case studies and benefits achieved such as FTE savings and more satisfied employees because their jobs are refocused on more interesting tasks that require judgment, empathy and social interactions.

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TOPICS INCLUDE

What is RPA and how is it distinctive?
Overview of Shared Services
Trends in Shared Services
Transforming Shared Services with Service Automation
Shared Services and the Intractable “Swivel Chair” Problem
RPA at Ascension Ministry Service Center
RPA and Shared Services in the Insurance Sector
Common Themes
Governance Lessons

Blue Prism product insight – Increasing data quality with RPA

“Blue Prism’s enterprise platform for software robotics provides new levels of security and governance to process execution and delivery, whilst operating in a non-invasive way thus providing agility to the business.”
Data is at the heart of almost every modern enterprise. Information drives sales, enables customer insight and generates growth through repeat business. It is also an essential component of good customer service, with few organisations managing to offer a differentiated service without good data quality.

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TOPICS INCLUDE

Causes of poor data quality
Preventing data problems through validation
Accuracy, compliance & granularity
Capitalising on incidental opportunities
The new economics of a robotic workforce
Enabling cross functional business processes
Channel enablement

Blue Prism product overview

Introduces Robotic Process Automation, and provides guidance on building a capability as well as an overview of the Blue Prism software that underpins the platform. Imagine a different kind of workforce that you can teach countless skills. The more it learns, the more efficient it becomes. It works without ever taking a vacation. It can be small one day or large when your business hits a spike. And it frees up your best people in both the line of business and IT to do their best work on your highest priorities. Meet the Software Robots – the Virtual Workforce.

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TOPICS INCLUDE

The challenge: Can two business perspectives be aligned?
RPA to the Rescue. Transforming the Back Office.
The 3 Lane Highway for RPA.
The Blue Prism Virtual Workforce
Case Study: Telefonica O2
Governed by IT – Controlled by Business Operations
Case Study: Xchanging

Forrester report – Building a Centre of Expertise to support Robotic Automation

Forrester Research Consulting have published a report explaining how an organization should develop a Center of Expertise (CoE) to support an enterprise scale Robotic Automation program. The papers explains what robotic automation is, what types of processes are suitable for this approach and how it is different from BPM initiatives. Forrester reaches the conclusion, amongst other key findings, that Robotic Automation complements BPM programs and should be rolled out using a CoE organizational form.

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TOPICS INCLUDE

What Is Robotic Automation
Establish A Robotic Automation Center Of Excellence
Understand Where You Are On The Robotic Automation Journey
Overcoming Key Challenges On The Robotic Automation Journey
Key Recommendations

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