Australian Insurance FirmOur client based in Australia provides a broad range of insurance products to personal, business, corporate and institutional customers.
Looking to increase the speed of processing the large volume of ‘capacity to work’ forms, the client identified Intelligent Document Processing, specifically HyperScience, as a solution and tool to increase productivity, efficiency and reduce the possibility of human error. Another goal of the project was to establish robust, scalable non-production and production HyperScience environments for continual development.
An employee would spend over 15 minutes reading and scrutinizing a medical capacity form to process and send the required data downstream to be analyzed further. These forms consisted of 3 pages, totaling 15 required fields to read and process. The forms included complex medical terminology and jargon. The process consisted of automatable steps such as pulling all the data from the forms whether handwritten or typed, collating the data and sending it downstream.
"By far Reveal Group is the best partner I have worked with. The team’s dedication and collaboration made us feel as if they were all members of our firm."
- Product Owner
Utilizing HyperScience, multiple layouts were built for each kind of form that could be processed. This totalled over 40 variations of forms. As more forms were submitted into the HyperScience model, the extraction accuracy hit 90%, minimizing the amount of manual work required as progress continued. Throughout the deployment, the team corrected any errors HyperScience made in reading the forms, to continually train the platform to achieve higher results. A number of employees of the company were up skilled in HyperScience to ensure a continual improvement of results over time.
FTE per year